Privacy Policy
Committed to Protecting Your Health Data
At MTC, we value your trust and are committed to protecting your personal health information. In compliance with the Health Insurance Portability and Accountability Act (HIPAA), we have implemented measures to safeguard your health information from unauthorized access, use, or disclosure.
Committed to Your Privacy
Safeguarding Your Health Information
Your Privacy Matters to Us
This document details how your medical information may be used and disclosed, as well as how you can acquire access to this information. Please review this document carefully. For further information or if you have any questions regarding our HIPAA Compliant Privacy Policy, please contact us at 866. 484. 2502 or contact us by email: info@monarchtreatmentcenter.com
Remember, this is your private health information, and we are committed to respecting your rights. MTC will never market or sell your personal information.
Effective Date of this Notice: November 28, 2023.
HIPAA-Compliant Privacy Policy
1. Introduction
At Monarch Treatment Center, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we may use and disclose your protected health information (PHI) and outlines your rights regarding that information. It applies to all information collected through our website: monarchtreatmentcenter.com.
2. Our Legal Duties
We are required by law to:
- Maintain the privacy of your protected health information
- Provide you with this notice of our legal duties and privacy practices
- Abide by the terms of this privacy policy
- We take this responsibility seriously and apply administrative, physical, and technical safeguards to ensure your information is handled securely.
3. How We May Use and Disclose Your Health Information
We may use or disclose your protected health information in the following ways:
- For Treatment: To communicate with other professionals involved in your care (only when applicable and with appropriate authorization).
- For Legal or Emergency Situations: If you become seriously ill, are hospitalized, or if disclosure is required by law (e.g., court order, abuse reporting).
- For Insurance Verification: We may collect and use insurance details to verify eligibility and coordinate with your provider.
- For Operations: To support internal operations like quality improvement or audits (non-identifiable data only).
We do not collect diagnoses or medical history directly through our website, and we do not use appointment booking forms.
4. Your Rights Regarding Your Health Information
You have the following rights regarding your protected health information:
- Right to Access: You may request to inspect or obtain a copy of the information we maintain about you.
- Right to Amend: You may request changes to your records if you believe they are incorrect or incomplete.
- Right to Request Restrictions: You can ask us not to use or disclose certain information, although we may not be able to comply in all cases.
- Right to Confidential Communications: You may request that we contact you in a specific way or at a specific location.
- Right to File a Complaint: If you believe your rights have been violated, you may file a complaint (see Section 5 below).
5. Contacting Us & Complaints
If you have questions about this privacy policy or wish to file a complaint, you may contact:
Monarch Treatment Center
Address: 1250 Alta Paseo, Burbank, CA 91501
Phone: 866. 484. 2502
Email: info@monarchtreatmentcenter.com
You may also submit a complaint to the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.
6. How We Protect Your Information
We use industry-standard security practices including:
- SSL encryption to protect data in transit
- Secure hosting through a reputable third-party provider
- Limited access to information based on staff roles and need-to-know
- Periodic audits to ensure compliance with privacy and security regulations
Please note that live chat features and Google Analytics may collect non-personal data such as your device type, location, and page activity. We do not use these tools to collect protected health information.
Business Associate Agreements (BAAs)
We maintain signed Business Associate Agreements with all third-party service providers who may have access to protected health information (PHI), including our hosting provider, contact form processor, and live chat platform. These agreements ensure that all vendors comply with HIPAA’s privacy and security standards when handling your data.
7. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in the law or our practices. When we do, the revised date will be noted at the top. Continued use of our site after updates constitutes agreement to the new terms.
Monarch Treatment Center
Effective Date: 2025. 07. 02